Devices, performance and troubleshooting

01

Supported devices

Device	How GeoFrame runs
Desktop or laptop	Chrome, Edge, Safari or Firefox. A workstation graphics card can run up to Extreme quality.
iPad	Full app with touch controls.
Phone	Touch controls, with quality set for the device: good for a site visit.
Projector or meeting room	Use a presentation account to open straight into the right district.

02

Quality settings

Quality adapts to the device. On a slower machine, choose a lower quality setting for smoother movement; on a workstation, raise it for presentation pictures and flyovers.

03

If something looks wrong

The 3D view is slow or blank.: Update your browser, make sure hardware acceleration is turned on in its settings, and try a lower quality setting.
My build hasn't finished.: Builds run in the background; larger requests take longer. Keep working in another district and check back.
I can't create a district.: Administrators decide who can create districts. Ask your admin to turn it on for your account.
A building's height or roof looks off.: Where LiDAR or footprints are missing, GeoFrame estimates and labels the estimate. Tell us the address and we'll look.
My CAD file came in at the wrong size.: Units and up-axis are read from the file; check they are set when you export from your CAD tool. You can also resize the model after placing it.
A DWG won't import.: DWG is converted on the server when the converter is installed. If it isn't available, save the drawing as DXF and import that.